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Power User
Posts: 39
Registered: ‎22-07-2014
0

My Account is suspended

Can somebody tell me why my eMail account suspended?  since the past 48 hoiurs I have not been able to login to my business account or to my eMail account.

 

I am using this temporary eMail account to get reponses from this forum as the website is not accepting my eMail because I cannot find my Account Number.

 

Is there a staff I can contact or is there a direct phoine line I can dial to get a definitive answer.

 

Thank you.

 

Super User
Posts: 70
Registered: ‎29-05-2018
0

Re: My Account is suspended

Hey jtanna,

 

I'm aware that there has been a number of email addresses deleted if they were attached to accounts with no billable products (i.e., products have been cancelled but there are free email addresses that remain). You're best contacting the technical team on telephone number 0800 800 154, available 24/7, to clarify this however there's no way to recover those emails unless you pay BT for a product.

 

Thanks, Bobby

Power User
Posts: 39
Registered: ‎22-07-2014
0

Re: My Account is suspended


@Bobby wrote:

Hey jtanna,

 

I'm aware that there has been a number of email addresses deleted if they were attached to accounts with no billable products (i.e., products have been cancelled but there are free email addresses that remain). You're best contacting the technical team on telephone number 0800 800 154, available 24/7, to clarify this however there's no way to recover those emails unless you pay BT for a product.

 

Thanks, Bobby


Thanks Bobby for the reply.

 

I did have a chat contact early today and I was told almost the same thing.  However, I have a domain registred with BT registrar or with their agent and I was required to open a btconnect account to register that domain.  I was quite happy to use Microsoft Hotmail account in those years when Microsoft was the only reliable service for most of us.

 

They told me that they will let me know either way tomorrow (by noon - 05th October, 2018) if they can reactivate the account.  I have got my old eMails in Outlook so nothing is lost but I need to account to continue renewing my domain.  They should let me know either way so that I can decide whether to move the domain to some other registrar or not.

 

Thanks anyway.

 

 

Member
Posts: 1
Registered: ‎01-03-2019
0

Re: My Account is suspended

You're best contacting the technical team on telephone number 0800 800 154, available 24/7, to clarify this however there's no way to recover those emails unless you pay BT for a product.

Member
Posts: 1
Registered: ‎01-03-2019
0

Re: My Account is suspended


@Peter512 wrote:

You're best contacting the technical team on telephone number 0800 800 154, available 24/7, to clarify this however there's no way to recover those emails unless you pay BT for a product. Mobdro


How to recover those emails unless you pay BT for a product??

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