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BT Business PAC to BT Family SIM

apexcut
Member
 

Hi

I want to move my BT phone number (which is on a BT business account) to my Family SIM package.

Ive been told this is not possible by the 0800 desk?

Im told i must use the new number which is a pain so I am considering leaving BT now.

Is this correct? and if so why would BT not be able to manage their own numbers internally?

Many thanks.

4 REPLIES 4

BethM
Administrator
Administrator

Hi apexcut

 

I have checked this with the mobile team and if you're moving your mobile to the BT Residential service, it should be just the same as moving to any other provider where you request the PAC code to transfer your number over. You then give this PAC code to your new provider. I have found this guide here that details how to do this.

 

Beth

Stephan
Member

The on-screen instructions to enter your PAC code. Once we've got your PAC code, we'll get in touch with your old network provider and tell them you want to switch. You've got 30 days to transfer your number from the day you get your PAC code, otherwise you'll have to request a new one.

John012
Member

The easiest and quickest way to get a PAC code is by texting 'PAC' to 65075. Your service provider must reply within a minute giving you your code, which is valid for 30 days. You will also get information of any early termination charge

John012
Member

The easiest and quickest way to get a PAC code is by texting 'PAC' to 65075. Your service provider must reply within a minute giving you your code, which is valid for 30 days. You will also get information of any early termination charge.

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