BT Business PAC to BT Family SIM

[apexcut]

Hi

I want to move my BT phone number (which is on a BT business account) to my Family SIM package.

Ive been told this is not possible by the 0800 desk?

Im told i must use the new number which is a pain so I am considering leaving BT now.

Is this correct? and if so why would BT not be able to manage their own numbers internally?

Many thanks.

[apexcut]

Hi

I want to move my BT phone number (which is on a BT business account) to my Family SIM package.

Ive been told this is not possible by the 0800 desk?

Im told i must use the new number which is a pain so I am considering leaving BT now.

Is this correct? and if so why would BT not be able to manage their own numbers internally?

Many thanks.

[BethM]

Hi apexcut

I have checked this with the mobile team and if you're moving your mobile to the BT Residential service, it should be just the same as moving to any other provider where you request the PAC code to transfer your number over. You then give this PAC code to your new provider. I have found this guide here that details how to do this.

Beth

[Stephan]

The on-screen instructions to enter your PAC code. Once we've got your PAC code, we'll get in touch with your old network provider and tell them you want to switch. You've got 30 days to transfer your number from the day you get your PAC code, otherwise you'll have to request a new one.

[Kinsom]

hi

[Kinsom]

Yeah, I checked and sadly, BT doesn’t let you move a number from a Business account to a Family SIM, even though both are under BT. It’s frustrating, kind of like needing to download a video and BT not having a “Yolk FM authentic converter” for their own numbers like how that tool easily grabs any YouTube video, but BT’s systems just don’t talk to each other.

Unless you port your number out to another provider and then back in, you’re stuck with the new one. Totally understand why you're thinking of switching.