Hi
I want to move my BT phone number (which is on a BT business account) to my Family SIM package.
Ive been told this is not possible by the 0800 desk?
Im told i must use the new number which is a pain so I am considering leaving BT now.
Is this correct? and if so why would BT not be able to manage their own numbers internally?
Many thanks.
Hi apexcut
I have checked this with the mobile team and if you're moving your mobile to the BT Residential service, it should be just the same as moving to any other provider where you request the PAC code to transfer your number over. You then give this PAC code to your new provider. I have found this guide here that details how to do this.
Beth
The on-screen instructions to enter your PAC code. Once we've got your PAC code, we'll get in touch with your old network provider and tell them you want to switch. You've got 30 days to transfer your number from the day you get your PAC code, otherwise you'll have to request a new one.
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@apexcut wrote:Hi
I want to move my BT phone number (which is on a BT business account) to my Family SIM package.
Ive been told this is not possible by the 0800 desk? click per secound test
Im told i must use the new number which is a pain so I am considering leaving BT now.
Is this correct? and if so why would BT not be able to manage their own numbers internally?
Many thanks.
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It appears you're interested in porting a phone number from a BT Business account to a BT Family SIM. Porting a phone number between different types of accounts with the same provider is usually possible, but it's important to follow the specific process set by BT to ensure a smooth transition. Here's a general guideline for porting a number from a BT Business account to a BT Family SIM:
1. Contact BT Customer Support: