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BT Business and Yealink DECT IP Phone W60B & W56H - Cant access Voicemail as noone knows PIN

Halfern
Member

Hello

 

im new to my office and the person previously in my position set the voicemail on the phone but hasnt actually told anyone the PIN once they left.

 

does anyone know how i can reset it?

 

thank you

5 REPLIES 5

PaulC1
Administrator
Administrator

Hi Halfern, 

 

Are you the main account holder? If you are, PM me and I can see what I can do to help

 

Thanks

 

^Paul

Halfern
Member

Hello Paul

 

Sorry unsure how to PM on here.

 

its a business account and i have permission from the MDs to sort this.

 

thank you

PaulC1
Administrator
Administrator

Hi Halfern, 

 

I have sent you a PM. Respond to that and I'll investigate. 

 

Thanks

 

^PaulC1

Haniya
Member

Hi,

 

We are a business and have the same issue, we have a Yealink W52P and the previous owner of the business can't remember the pin code. 

 

We need to reset our voicemail so we can record our own greeting.  Is there a way we can reset it? we was trying to find if there was something on the icloud but hit a wall.

 

Any help would be much appreciated

 

Thanks

 

Haniya

PaulC1
Administrator
Administrator

Hi Haniya, 

 

I will DM you some details also. 

 

Thanks 

 

^PaulC1