We’re struggling to get our number transferred to our preferred supplier due to a second request, that has been cancelled, appears to be lingering in BT’s systems.
We have been advised by our new provider that due to a second request being requested and then cancelled, the original order must be stuck somewhere within BTs system(s).
I have been advised to ask if BT can raise a ‘bridge-case’ to close the open activity? If this fails, can BT raise an ORDI request.
