Phone line
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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

My Organisation's landline seems to have been "Spoofed"

I am posting this here as i can't find any information online as what to do when your number has been spoofed. We are an emergency services provider and one of our range of DDI numbers appear to be used by another organisation.  We are only aware whe...

Mark36 by Member
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Cloud Voice Express - second number?

Hi there, Although I am struggling to retain my existing number from BT Residential to BT Business I need to ask if it is possible to add any additional numbers to Cloud Voice Express? I ask because I have a second line that I moved from BT Residenti...

GlynH by Member
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Cloud voice express app

Hi can anyone tell me if there are any call charges whilst using the app from your mobile phone, or does this only use your mobile phone data. Im assuming this is the case and the only call charges you could incur are from using your landline phone.

dsmack by Member
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BT4600 Caller display not showing the time of calls

We use a BT4600 as an answerphone for one of our phonelines in work. We have caller ID enabled. When I check the numbers for the recent calls - by pressing the CALLS button, it displays the number and, also, if someone has calls today - it shows the ...

sysip10 by Member
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Unable to move to Cloudvoice

Hi, So our business has outgrown the cloudvoice express service we have used for the last couple of years and we had been recommended to upgrade our phone service to cloud voice. So we got the contracts and signed them with the understanding that we ...

Absolute Nightmare Getting a Line Installed

Hi there, I scarcely know where to begin, our tale of woe has been ongoing for about a year. I am writing on behalf of Crich Baptist Church, in Derbyshire. Wayback, early in 2021 I contacted BT Business to have the telephone and broadband installed a...

Resolved! Caller display not working on business line

I changed from a BT domestic to a BT Business account.  Since then caller display has never worked.  When I was with BT domestic it worked perfectly.  I use a BT 8600 cordless handset.  I have the phone and nothing else plugged into the master socket...

kelper by Guru
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