Please can someone help .
We have had to switch from Plusnet (who were brilliant) to BT for our Broadband and Landline.
Broadband connected no problem.
Our phone line was supposed to be transferred over on the 23rd October, AT THIS MOMENT IN TIME WE STILL HAVE NO LANDLINE.
We are a retail business with internet and phone ordering so LOTS of our sales comes via the telephone,
We have been calling for the last 3 weeks and keep being told that there was an issue with our account and the Cloud and that the order had to be cancelled and re booked and this would take 48 hours.
Every time we call (daily) we hold for at least 40 minutes or more and then explain the whole situation over again and we are told that it will be resolved and will take another 48 hours.
Today we have been told that our number is lost and we will have to have a new number.
The lost number has been associated to our business for nearly 100 years.
We have build our business around this number and BT are trying to destroy it in matter of week.
But even worse NO ONE at BT cares in the slightest.
Please can anyone give me some advice as to who I can contact who can sort this mess out. We have called every BT number that we can find and have still not received any joy.
I have spoken to the ombudsman but they won’t get involved for at least 8 weeks.
