Phone line
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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by Administrator
  • 3562 Views
  • 0 replies
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

BT Phone Port to Network

I live in a new build house (about 4 months old) in the UK. Under the stairs is a phone port. Behind it are 3 cables coming out the wall, wired into this phone faceplate. I have another in the office, lounge and by the looks of it somewhere else in t...

taden by Member
  • 395 Views
  • 1 replies
  • 0 kudos

Number porting

Switched to CVE with broadband service November 4th. I’ve been going back and forth with this problem for over 3 weeks now. My broadband had been activated but the number wasn’t ported over to the CVE service. The order keeps on getting cancelled and...

Number porting please help

Switched to CVE with broadband service November 4th. I’ve been going back and forth with this problem for over 3 weeks now. My broadband had been activated but the number wasn’t ported over to the CVE service. The order keeps on getting cancelled and...

BT Phone Port to Network

I live in a new build house (about 4 months old) in the UK. Under the stairs is a phone port. Behind it are 3 cables coming out the wall, wired into this phone faceplate. I have another in the office, lounge and by the looks of it somewhere else in t...

Caller Display not working on business phone line

Caller display has stopped working on our business phone line. The fault has been raised 3 times already. Each time they do a remote line test, try *#234#, cease and re-activate the caller ID feature and close the fault. I've tried escalating via liv...

JHughes by Member
  • 372 Views
  • 1 replies
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Number Port Away From BT

Can anybody help/advise what I can do as I am totally frustrated by the farcical process that I am currently experiencing.  I have a number that is currently operating against a BT Cloudphone service and I want to port it to a new provider.  I have c...

WoosDad by Member
  • 451 Views
  • 1 replies
  • 0 kudos

Mis sold

I had a cold call in August sending me an email with bt cloud and Internet on it. i was told that due to line changes I needed this , I made sure I went through everything on the phone and he said it was a special offer for this month only as it was ...

Help1 by Member
  • 660 Views
  • 3 replies
  • 0 kudos

Porting my business number from Sky to BT

HiI signed the BT business contract, and they said they would port my old number to a new location that is only 2 shops further down, but today some lady rang from BT and said they will not be able to port the number, it's like my 15-year-old number....

BT, phone lines, broadband wires and what?

Hi all, I’m a Brit, and there’s no nostupidquestions specifically for the UK (as far as I’m aware) - can anyone explain how phone lines and broadband works in the UK because I somehow got it in my head that BT owns the hardware, and all the other com...