BT Business Phone line Community posts

Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? Wi...

Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

BT, phone lines, broadband wires and what?

Hi all, I’m a Brit, and there’s no nostupidquestions specifically for the UK (as far as I’m aware) - can anyone explain how phone lines and broadband works in the UK because I somehow got it in my head that BT owns the hardware, and all the other com...

BT Port Request

We’re struggling to get our number transferred to our preferred supplier due to a second request, that has been cancelled, appears to be lingering in BT’s systems. We have been advised by our new provider that due to a second request being requested...

Can't hear sometimes when making or receiving calls

We moved over to BT late July, and over the past week or two I have had complaints from users saying that when they try and make or receive a call, it will sometimes be silent like you can't hear them. Then, if you call them back or they call you bac...

How does everyone feel about the change in landline services?

So the old landline services are becoming defunct and we will all have to plug our 'home phone' into the back of the internet router.This means the landline will only work when the internet is onAnd in the event of a powercut will not work at all.

Can anybody help

No business phone line for 3 weeks ive called by over 20 times sent what’s app done twitter and can’t get a solution to my problem.

cloud voice express app

I have a yealink hub/phone and the IOS version of the voice express app.- The yealink hub/phone works, making and receiving calls.- When the mobile phone is on the sim card (ee) the IOS voice express app works making and receiving calls.- When the mo...

BT are unable to port my number from Plusnet and cannot provide a person to discuss it with me.

I have been trying to transfer over from Plusnet business since 23rd November 2023. I have a plethora of calls, texts and emails and a loads of promises to call back, none of which happened. I got a text to say on Friday afternoon to say there migh...

Problem getting my old number back after i was promised i would

Hi i signed up with bt business because i wanted my old number back, so basically i started a new contract with bt who told me that they would try to get my old number back so i signed up, i was told that it could take upto 2 weeks (8th November) the...

Anyone know what a “mis-jumper” on a BT phone line is?

Currently got no broadband and been told it’s a full week wait for an engineer to come and fix a “mis-jumper” on our phone line.Is it something I could possibly solve myself? My Google searches are mainly returning fancy winter clothes...

Yealink T46U VOIP Won't save ringtone change

HI,We've recently had 8 phones installed on the cloud voice with 2 different incoming numbers.We want to change the ringtone on 4 of these phones which are grouped to a number. However when i've changed the ringtone of these phones it won't save and...

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