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Bt phone line and new number

Hanshaw
Member

Hi my sister  jayne hanshaw should phone line working today with new phone  number her phone still not working 

2 REPLIES 2

BethM
Administrator
Administrator

Hi Hanshaw

 

I'm sorry to hear Jane's phone line isn't working. Does she have a BT business account?


^BethM

James015Sims
Member

Hello!

Jayne Hanshaw's new phone line not working requires checking the number's accuracy, verifying the phone's connection, and confirming a dial tone. Crucially, she must contact her phone company with account details, the new number, and the problem description to verify activation and troubleshoot line issues. Document all communication and escalate if needed.