Phone line
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Forum Posts

Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

BT Port Request

We’re struggling to get our number transferred to our preferred supplier due to a second request, that has been cancelled, appears to be lingering in BT’s systems.  We have been advised by our new provider that due to a second request being requested...

Can't hear sometimes when making or receiving calls

We moved over to BT late July, and over the past week or two I have had complaints from users saying that when they try and make or receive a call, it will sometimes be silent like you can't hear them. Then, if you call them back or they call you bac...

Can anybody help

No business phone line for 3 weeks ive called by over 20 times sent what’s app done twitter and can’t get a solution to my problem. 

Twitter by Member
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cloud voice express app

I have a yealink hub/phone and the IOS version of the voice express app.- The yealink hub/phone works, making and receiving calls.- When the mobile phone is on the sim card (ee) the IOS voice express app works making and receiving calls.- When the mo...

kmca by Member
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Anyone know what a “mis-jumper” on a BT phone line is?

Currently got no broadband and been told it’s a full week wait for an engineer to come and fix a “mis-jumper” on our phone line.Is it something I could possibly solve myself? My Google searches are mainly returning fancy winter clothes...

Yealink T46U VOIP Won't save ringtone change

HI,We've recently had 8 phones installed on the cloud voice with 2 different incoming numbers.We want to change the ringtone on 4 of these phones which are grouped to a number.  However when i've changed the ringtone of these phones it won't save and...

Maj by Member
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Ridiculous BT Salesman

Just had a message from one of our admin ladies left by someone at BT - “we need to speak to your IT manager urgently - you are at risk of losing your lease line and we need to sort it ASAP”I call the number they left after checking it’s a genuine BT...

mohar by Member
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