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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by • Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

keeping landline number

I have had a landline number for fifty years.  Many people professionally have this number.  I currently have Virgin but am moving to a building where they do not function. I am told that my options for the fibrin the building are Sky or BT.  Sky say...

Fault

My phone line is down again 

tonid44 by • Member
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  • 1 replies
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BT have 'lost' my landline number..

Hello,  I'm hoping someone can help me please?As a BT business customer we renewed and upgraded to a full fibre system and since it was installed on the 19th December I have not had one inbound call.  Please help! We are a small business and have had...

New Business Line

My company is vacating some of the warehouses on our site. I will be reletting these units, but they currently do not have an independent phone line/broadband. I need to install a line ready for tenants, although the line would not need to be used un...

Help with BT Connected triggered profile on Phone restart

Hi guys, I'm unsuccessfully trying to figure out how to do following:I have a smartwatch that is connected to the phone. Whenever it is connected I want to have the phone on silent (DND) as all the notifications are forwarded to the watch. When the w...

Resolved! Missing engaged tone for callers

Hi Have we taken a step backwards?I'm trying to find out how we might let our callers know that we're actually busy on other calls. In the old days, like last year, it was easy. The caller got an engaged tone. They hung up and called later.Now they d...

DVD87 by • Member
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  • 6 replies
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BT Phone Port to Network

I live in a new build house (about 4 months old) in the UK. Under the stairs is a phone port. Behind it are 3 cables coming out the wall, wired into this phone faceplate. I have another in the office, lounge and by the looks of it somewhere else in t...

taden by • Member
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  • 1 replies
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Number porting

Switched to CVE with broadband service November 4th. I’ve been going back and forth with this problem for over 3 weeks now. My broadband had been activated but the number wasn’t ported over to the CVE service. The order keeps on getting cancelled and...

Number porting please help

Switched to CVE with broadband service November 4th. I’ve been going back and forth with this problem for over 3 weeks now. My broadband had been activated but the number wasn’t ported over to the CVE service. The order keeps on getting cancelled and...

BT Phone Port to Network

I live in a new build house (about 4 months old) in the UK. Under the stairs is a phone port. Behind it are 3 cables coming out the wall, wired into this phone faceplate. I have another in the office, lounge and by the looks of it somewhere else in t...