Cloud voice express handset

[Bryangm]

As a new cloud voice express customer - can anyone advise,

can I use a different handset than the one provided by BT - the Cisco desk phone is the worst thing I have ever seen.

For example an off the shelf cordless dect phone ?

thanks

[kelper]

There's a cordless DECT phone here https://business.bt.com/content/dam/bt-business/pdfs/products/voice/digital-voice/bt-cloud-voice-fea...

[SamG]

Hi Bryangm,

As @kelper says, if you'd like a cordless handset instead we offer the Yealink W73. However, these would be the only options for handsets for this service as they are preconfigured to work with the Cloud Voice Express portal.

Thanks,

^SamG

[Bryangm]

Thanks

[Bryangm]

Hi , one more question, is there any way to use the green phone plug on the Smarthub 2, for example with a backup analogue phone.

Also , how much do CVE calls cost , unable to find any information on call charges , thanks

[SamG]

Hi Bryangm

The price list for CVE calls can be found here: BT Price List.

I've checked and confirmed that an analogue phone will not work when plugged into the green phone plug on the Smart Hub 2. 

Thanks,

^SamG

[Bryangm]

Hello, I've read that price list but cannot make head nor tail of it . Can you state in simple terms, the cost of Cloud voice express calls to me the end user , thank you

[kelper]

You need to view it on a PC due to the size, not on a phone.

[Bryangm]

Is there an on going monthly charge ? is there a per-call charge ?  

[SamG]

 Hi Bryangm,

It depends on whether you're paying for a calls package for your service. A calls package would be charged at a regular monthly rate depending on the type of calls package. If you don't have a calls package, then you will be charged a usage charge per call as per the price list linked above.

If you're unsure whether you have a call package and would like me to check, please send me a PM by heading to my page and hitting "Send a Message" and I can have a look for you.

Thanks,

^SamG