BT Business Phone line Community posts

Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? ...

Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

How do I get rid BT equipment from the roof of my school?

Hi, can anyone help me with the name / telephone number for someone to call regarding obsolete telephone equipment currently positioned on our school roof? We are undergoing some demolition work and this needs to be removed safely.

Unable to access BT Cloud Express Web Page or App

This has been going on for months, however after spending a couple hours trying everything I can think of I usually give up. However lets have one last try Log onto my BT business account page no problems - Hover over products and services and drop ...

Compensation claim

Any clues how I can make a claim for waiting 6 months for a fibre install at my business address. It was ordered in August 2025, and has been ongoing with Complaints team in India ever since. I have had around 5 failed appointments, and have been una...

My Yealink Phone cannot find the base.

We have a W73H yealink handset, that has been working fine since it was set up.We have only just realised that it had stopped working.The handset is searching for the base but will not link to it.I have gone through the resetting process but nothing...

Can’t register 2nd phone

Same as others can’t register 2nd phone number showing with red phone underneath

Cannot see the original external callers number when a call is transferred from colleagues

Hi, Reaching out because I´m cant find obvious answer to the problems we have regarding number presentation on incoming forwarded calls. New user to Cloud Voice. Setup: BT Cloud Voice and Poly Edge E220 phones Problem: We cannot see the original ext...

BT have lost my phone number (small business)

Had fibre installed a month or so ago. Learnt that we had lost our number/line. Acording to Sky BT had "cancelled" number and number was "lost". My wife and I have wasted a lot of our time trying to get this resolved being directed from "pillar to po...

BT Voice Cloud Express App - Calls cut off after one minute! So frustrating!

Hi - We're using the BT Voice Cloud Express app installed on Android phones to take calls when out of the office building. I am having a persistent issue where calls go dead after one minute - this happens on various different handsets so does not se...

ASSISTANCE PORTING OUT BT BUSINESS NUMBERS

Hi thereI'm looking for the correct person to connect with to discuss moving some landline numbers across to another provider.I've tried the BT Business WhatsApp group but no response so far.

BT Onephone decommissioning

As the BT Onephone system is being decommissioned in March 2026, I will be glad to cancel our services with BT & go elsewhere for our telephony. This is due to a long history of awful service & underhand sales techniques which have cost us tens of th...

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