BT Business Phone line Community posts

Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? Wi...

Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Digital BT

The phone line is not working and have lost many clients because of this. The BT team kick the bucket. How do you sort this situation?

Help trying to port away from BT

Hoping someone here might give me some insight. We are trying to port out a large group of numbers and have been unable to get an official CSR. We were provided an export from the GSIP portal by our Account Team to use in lieu of CSR. This has cau...

digital line is not activated

I was suggested to have a digital line.The engineer came yesterday to install it. However the digital line is still not working. I have tried to phone order team and technical team. They both said they got no problem then kick me to each other.Some s...

Yealink phone on Cloud Voice Express FTTP line

We have FTTP, Hub 3 and 3 Yealink phones - reception on the handset units deteriorates over time to the point that there is tremendous crackling on the line - and inability to hear the other party. Before we had FTTP (we had FTTC) the same issue and ...

When is 'automatic compensation' paid?

Hi all, Has anyone actually managed to get BT to live up to their own 'Code of practice' (Communications Providers’ Voluntary Code Of Practice For An Automatic Compensation Scheme) and received their Automatic Compensation? We've just had two lines d...

Call costs with "digital landline" on Full Fibre

Just upgraded to Full Fibre with a digital landline (Yealink phone) - as we make so few outgoing calls opted for no call package* - i.e. pay for calls. I'm struggling to get a straight answer on the charge for calls made from the "landline" . . does...

7590 with BT Business IP Phone

I just upgraded my broadband to full fibre and I’ve been given a hub and a Yealink DECT IP Phone (W73P).I have been provided with my username and password by BT so I have swapped out the provided hub with my 7590 and everything is fine with it. Howev...

Alternative to BT Callminder

We have a digital phone line via broadband with BT, Yealink W73H phones. We use BT Callminder, but its useless . Can we use a more traditional phone with integral answer-machine with this system, and if so does anyone have any suggestions - we're a ...

trying to use an analogue phone on Business BT

Hi We are a small charity radio station and cannot afford to change our phone systems to digital. we have got a Cisco ATA 192 ( because we couldnt get an anwer out of anyone at BT as to could we use the BT and EE Digital Voice Adapter for about £20 ...

Number Porting

Hi, Can anyone help advise or have a contact of who can help me with porting my number. I signed over to BT several weeks ago and have already paid my first bill and my number still hasn't been ported over. I keep getting messages saying its failed, ...

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