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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by • Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

canceled Business contract

We  Recently  sold our Business we had phone line and broad band with BT FOR 15 YEARS LOYAL CUSTOMERS The new owners said they wanted to take over both phone line and broad band on day of sale we phoned BT My husband spoke first to tell the operator ...

Resolved! My old business landline and related email

Hi I hope you can helpBetween 2000 and 2011 I had a business landline 020 8255 2419I also had business email      shaftesburyarms@btopenworld.com.  I left this business at the end of 2011 and the account closed. Aside from the business line and email...

7590 with BT Business IP Phone

I just upgraded my broadband to full fibre and I’ve been given a hub and a Yealink DECT IP Phone (W73P).I have been provided with my username and password by BT so I have swapped out the provided hub with my 7590 and everything is fine with it. Howev...

josap by • Member
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Change over to Digital.

We are a car sales business and have had the same phone line with BT for 25+years. Recently was asked to change over to digital and all the equipment was sent out. On Wednesday the 3rd of July a engineer set it all up and informed me that the new pho...

FL by • Member
  • 646 Views
  • 3 replies
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7590 with BT Business IP Phone

I just upgraded my broadband to full fibre and I’ve been given a hub and a Yealink DECT IP Phone (W73P).I have been provided with my username and password by BT so I have swapped out the provided hub with my 7590 and everything is fine with it. Howev...

lokic by • Member
  • 524 Views
  • 1 replies
  • 0 kudos

New Telephone/Broadband

Im currently moving my business, my current telephone provider isn't able to provide the service at my new premises (i need VOIP), I first spoke to BT on 16/5 regarding transferring my existing number to them and them setting me up at the new premise...

Yealink W73H no audio

Cloud Voice Express has given us faster wifi but I really wish I just had an old fashioned phone line still. It's been a lot of hassle getting the cloud lines working and the wretched tiny W73H handset still won't pick up audio. So we've gone from a ...

olyoly by • Member
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  • 1 replies
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Need urgent help

My buisness phone line number hasn’t been ported to my voice cloud phone 1 week later calling 5 times a day and no help no management calls me back when they say they would customer service doesn’t help don’t understand Indian language and they don’t...

Cherysh by • Member
  • 1280 Views
  • 1 replies
  • 2 kudos

Porting number

My buisness contact num [REMOVED] has not been ported cloud voice I  have lost 3,000 in buisness ,now in week 2 no buisness, 50 calls to BT no one is sorting this urgent problem calls to India which I have no joy, Europe Scotland and Belfast I have c...

Cherysh by • Member
  • 724 Views
  • 2 replies
  • 0 kudos