How do I turn off BT call minder please?

[JennyBlue]

Hello, I hope someone can assist please. I am trying to turn off Call Minder on our BT cloud voice line but there are no instructions how to do this anywhere - it's not even in the call minder user guide and there is no option to cancel in the menus on 1571! I seem to have been through every menu on the cloud voice portal but I'm probably not looking in the right place! Any ideas please would be much appreciated. Many thanks. 

[BethM]

Hi JennyBlue

Have you tried to follow this guide? Please let me know how you get on.

[Walter206Blaser]

Hello!

Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution.

[JennyBlue · Accepted solution]

Hello there! I have (by happy accident) found the solution hooray!! It was confusing me that 'Call Minder' isn't actually a 'thing' on the cloud voice portal - look for 'Voicemail' ... if you click through from the dashboard to 'users' and then select the user number on which you want to change the settings; from there, click on 'features' in the left hand menu and then scroll down to 'voicemail settings' (under the heading messaging & audio recordings); click the gear icon to manage the settings and there's a toggle box to turn mailbox on and off. Hope this helps!!

[JennyBlue]

Hello, the user guide didn't really give the info... but via a lot of (sometimes aimless) clicking I have found the answer!  Thanks anyway 🙂