Landline cancelled by BT in error

[Indie10]

My landline was wrongly disconnected by BT nearly 2 weeks ago and it hasn't been reconnected yet after numerous phone calls and emails. I am starting to suffer a loss of business because of the phone line not working for so long.  Also I discovered today that I've been charged £102 disconnection fee just to rub salt into the wound. The BT job number is IMP-116341350

[BethM]

Hi Indie10

I'm sorry your line has been disconnected in error. Please send over a private message with some account details so I can look into this for you.

[Indie10]

EDITED TO REMOVE ACCOUNT INFORMATION

[BethM]

Hi Indie10 

Please send me account information privately - I will private message you in a moment. I am removing the information you just posted for security reasons.