Mis sold

[Help1]

I had a cold call in August sending me an email with bt cloud and Internet on it. i was told that due to line changes I needed this , I made sure I went through everything on the phone and he said it was a special offer for this month only as it was cheaper than what I had I said yes. I went on holiday and was called and text to get the contract signed I was away so just replied that I hope it's the same as what we talked about the reply was yes. I admit I didn't read it as on holiday and he pushed it had to be done by end of day . I had already got a broadband and line from bt that I took up for my business in Jan 23 I asked him if this replaced it he said yes., due to the new digital lines. Since then I have been charged leaving fees on one account and a new account opened and its more than he said. I admit I really should of read the terms but when someone from bt phones you and tells you you need to change you believe them I have been in contact with bt since October complaints department who just say you signed its tough but as I have called every week for months Trying to sort this out I don't feel that's good enough. I have signed in to a bt cloud phone doesn't include Internet even though the original email he sent me does . Bt just say I didn't have to sign it but I feel I was under so much pressure with him keep contacting me . I have been a bt customer for 25 years never had this in my life thought I was savy but obviously not I have all emails all texts its really affecting me and one else I just can't get anywhere I don't see why I should have to go through this 

[BethM]

Hi Help1

I'm sorry you've had this experience. I want to look into this, can you please send me a private message with some account details? Thanks

[BethM]

I‘m so sorry we haven’t got things right for you and you’ve had to complain. We’re confident we can get this sorted and one of our expert case handlers will be in touch within 48 working hours. They’ll take full ownership of your issue. We’ve already got a personal reference number for you, it’s IMP-115637810, so when you contact us, it’s easy to get updated. Your case handler will be in touch shortly.

[Help1]

I have already spoke to them today they say you signed it tough it's my word against his . The email he sent is very misleading it includes cloud and internet