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My Yealink Phone cannot find the base.

Nigelparren
Member

January

We have a W73H yealink handset, that has been working fine since it was set up.

We have only just realised that it had stopped working.

The handset is searching for the base but will not link to it.

I have gone through the resetting process  but nothing works.

The base has all three lights working, but it will not connect the phone.

 

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3 REPLIES 3

BethM
Administrator
Administrator

January

Hi Nigelparren

 

If you've tried resetting the phone and it's still not working, please contact our technical support team for further diagnostics. 


^BethM
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erin77brown
Member

February

Since your base lights are all green, the issue likely lies in a broken registration link; try putting the base into registration mode by long-pressing its paging button until the LED flashes, then select Registration > Register Handset on the phone. If that fails, ensure the handset isn't trying to connect to a different Base ID in the "Select Base" menu.

adptotalsource
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AlanM1
Administrator
Administrator

February

🔧 What to try

1. Check the handset is registered to the base
Even if it was working before, it may have become unregistered.
On the handset:
Menu → Settings → Registration → Register Handset
You should then see the base appear. If it asks for a PIN, the default is usually 0000.

2. Put the base in registration mode
On the W70B/W73P base unit:
Press and hold the button on the front until the top LED flashes, which means it’s ready to pair.
Then retry registering the handset.

3. Check the base connection
Since all three lights are on, it suggests the base has power and network, but please double‑check:

  • The Power LED is steady
  • The Network LED is steady or blinking normally
  • The Registration/Phone LED flashes when in pairing mode

4. Try a full reboot

  • Unplug the power cable from the base for 10 seconds
  • Turn the handset off/on
    Then retry registration.

5. If the handset still says “Searching for Base”
It may need a factory reset:
Handset: Menu → Settings → Advanced → Reset (default PIN is 0000)
After resetting, try to register again.

If the issue continues, please use the link below to report a fault. One of my colleagues will pick this up and take things further for you. Thank you, Alan
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