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One non-BT business line generates a cease order on a BT Business line

Batman
Member

on ‎03-03-2023 07:55 AM

I have two separate landlines at the same address. Line A with BT Business and Line B with another provider. I have transferred the line B to another provider. However, this has generated a cease on line A, currently with BT Business and the transfer of line B has happened on line A. BT Business have generated an order to reinstate the services on line A, and I hope the services will be back asap as it affects my business.

I'm just wondering what will happen if the provider replace the order on line B and then re-generates a cease order on line A? Is that an error in the cabinet or exchange due to Openreach?

Has anyone witnessed anything like this?

 

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1 REPLY 1

VickyK
Administrator
Administrator

on ‎03-03-2023 01:49 PM

Hi @Batman ,

 

Thanks for reaching out to us. 

 

I'm really sorry to hear the situation you're in. I can see my colleague Aimie is helping you with your case and so I'll pass this onto her as well.

 

Thanks,

^VickyK

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