Phone Won't Ring on VoIP

[Hodgsodc]

I note that others have had my problem, i..e. I have had just converted to VoIP using a Cisco ATA 191connected to my analogue phone which incorporates a bell ringer.  I note John Geddes had this problem. I understood from him that the problem lay with the ring voltage from the ATA 191 being too low.  I need help in logging in to the ATA 191 and changeing the ringer voltage. Can John or anyone else help?

[Ellen261Rister]

Hello!

Changing the ring voltage on your Cisco ATA 191 to make a traditional analog phone's bell ringer work is a common issue. To fix it, you'll need to access the ATA's web interface. First, dial **** from the connected phone and then 110# to get the device's IP address. Enter that IP address into a web browser on a computer connected to the same network. Once you log in, navigate to the Voice or Line 1 settings and look for the Ring Voltage option. Change this from a balanced to a higher, unbalanced setting. If you can't find these options, your VoIP provider has likely locked them, and you'll need to contact their support to have them make the change for you. 

[Hodgsodc]

Thank you. That looks really helpful but when I try it I can't get very far. Let me describe what happens:

1. I dial ****   (i.e. four * key presses) then comes the response  "Enter password followed by the pound key" in an American accent.

2. I try 110# in the hope that that is the password, but the voice merely repeats "Enter passwod etc ".  I have a password (a number) that I use for voicemail but it doesn't work. I guess my phone provider could help here.