Phone line
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Forum Posts

Frequently asked questions - Phone lines

How do I do proper telephone line checks?  Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.    How do I divert calls?  ...

BethM by Administrator
  • 382 Views
  • 0 replies
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

7590 with BT Business IP Phone

I just upgraded my broadband to full fibre and I’ve been given a hub and a Yealink DECT IP Phone (W73P).I have been provided with my username and password by BT so I have swapped out the provided hub with my 7590 and everything is fine with it. Howev...

josap by Member
  • 715 Views
  • 1 replies
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Change over to Digital.

We are a car sales business and have had the same phone line with BT for 25+years. Recently was asked to change over to digital and all the equipment was sent out. On Wednesday the 3rd of July a engineer set it all up and informed me that the new pho...

FL by Member
  • 1099 Views
  • 3 replies
  • 0 kudos

7590 with BT Business IP Phone

I just upgraded my broadband to full fibre and I’ve been given a hub and a Yealink DECT IP Phone (W73P).I have been provided with my username and password by BT so I have swapped out the provided hub with my 7590 and everything is fine with it. Howev...

lokic by Member
  • 802 Views
  • 1 replies
  • 0 kudos

New Telephone/Broadband

Im currently moving my business, my current telephone provider isn't able to provide the service at my new premises (i need VOIP), I first spoke to BT on 16/5 regarding transferring my existing number to them and them setting me up at the new premise...

BT business smart hub 2 with old telephone via digital voice

We were moved to BT cloud voice/digital voiceWe’d like to use an old telephone with the systemWe have a BT Business Smart Hub at homeWe bought a BT Digital Voice AdapterWe realised this adapter doesn’t work with BUSINESS hubs after some research (doe...

Yealink W73H no audio

Cloud Voice Express has given us faster wifi but I really wish I just had an old fashioned phone line still. It's been a lot of hassle getting the cloud lines working and the wretched tiny W73H handset still won't pick up audio. So we've gone from a ...

olyoly by Member
  • 1542 Views
  • 1 replies
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Need urgent help

My buisness phone line number hasn’t been ported to my voice cloud phone 1 week later calling 5 times a day and no help no management calls me back when they say they would customer service doesn’t help don’t understand Indian language and they don’t...

Cherysh by Member
  • 1921 Views
  • 1 replies
  • 2 kudos

Porting number

My buisness contact num [REMOVED] has not been ported cloud voice I  have lost 3,000 in buisness ,now in week 2 no buisness, 50 calls to BT no one is sorting this urgent problem calls to India which I have no joy, Europe Scotland and Belfast I have c...

Cherysh by Member
  • 1215 Views
  • 2 replies
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Terrible Service

Help help help, 3 weeks and no phone line, on the phone most days, pulling my hair out, I get assured every day that it will be fixed, I don’t know where to turn. I’m fed up of having to phone up and having to take 30 mins to explain my situation and...

Cloud voice express not working

Hi, we have had to migrate from plusnet business to Bt broadband with phone supposed to be cloud voice express, was installed on 30-04-24, since then we have had no phones at a very busy time of year. I have made countless phone calls most days to re...