Phone line
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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Porting house number to other business location

Hello,Slightly unusual situation but we are looking to keep our landline number which has become associated with our business since day 1 - Now as the business has grown bigger we need to move this number to another physical location where the busine...

The great PSTN switch off next year

If I buy an analogue telephone adapter to keep on using my DECT cordless phone, will I need to pay for a VOIP number?Will my internet work in a blackout if I power the router by battery, as I do currently?Alternatively, which VOIP, cordless phones wi...

kelper by Guru
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  • 4 replies
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Cloud Voice Express Base Station

At our business, we have two adjacent units, each with separate BT Broadband accounts. Both units utilize Yealink base stations for cloud voice services. The phones connected to these base stations are all located in the first unit, alongside one of ...

slinen by Member
  • 563 Views
  • 1 replies
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New connection to an office cabin

Hi there, we rent a yard and have just setup an office cabin at the site boundary. A BT line runs about 2metre away from the cabin and there is a pole about 6metres away. we want to get a permanent line rather than using a mobile internet connection....

Contacting someone in Tech Support at BT

BT have failed miserably in transferring our business line to digital, we have now been without a working phone for 3 weeks. In seem to have spent 2 hours most days going round in circles trying to find a UK based person who can help.  I have been gi...

BT problem in car

I just got my phone 2 today and was connecting it via bluetooth to my car radio (Mazda 3). Generally it works but every now and then the display in my car shows BT searching for 2-3 seconds and then it works again. Super annoying cause the music stop...

pragg by Member
  • 481 Views
  • 1 replies
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Phone like not working.

Recently moved from talktalk to bt, in early Feb.  I requested they moved my number over as it’s a business number used on all packaging etc. The number has never worked.  Only the broadband works.  No one mentioned during the transfer or by the inst...

Zamzam by Member
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  • 4 replies
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Handset 2 not working

Hi,We've just had digital full fibre installed. Base station and Handset 1 working ok (Yealink W70 and Yealink W73H).Trying to set up handset 2, it registers ok with the base but will not take incoming calls or make outgoing calls. I've tried resetti...

Npmike by Member
  • 3171 Views
  • 10 replies
  • 0 kudos