BT Business Phone line Community posts

Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? Wi...

Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Number Porting

Hi, Can anyone help advise or have a contact of who can help me with porting my number. I signed over to BT several weeks ago and have already paid my first bill and my number still hasn't been ported over. I keep getting messages saying its failed, ...

BT have disconnected our services and merged account with a different company

After having the same telephone number with BT for 22 years (yes, twenty-two years!) BT have disconnected my business telephone number and broadband services. After going round and round in circles on the phone, it seems my account has been merged wi...

Resolved! Using a PSTN handset on a Smarthub, The socket is there but where is the functionality ?

I had high hopes the Green socket on the back of my Smarthub-2 labelled "PHONE" was designed for a real handset and would enable my new Digital Voice Cloud to work in just the way I wanted. I plugged in my DECT base unit that is old but proven tech.T...

Cloud voice express calling mobile number on all calls unbidden

Calls to Cloud voice express are ringing out on my mobile number despite all call forwarding options being set to No / deactivated. Is this a feature of having the App for BT business and cloud voice express on the phone.??I can see no reference to f...

Porting house number to other business location

Hello,Slightly unusual situation but we are looking to keep our landline number which has become associated with our business since day 1 - Now as the business has grown bigger we need to move this number to another physical location where the busine...

my business line is down and no one seems to be able to deal with it

Does anyone read these? I purchased a business late last year and requested that business phone line be transferred into my name together with the broadband service. I set up a new account to give the previous owner time to pay their own bills off....

The great PSTN switch off next year

If I buy an analogue telephone adapter to keep on using my DECT cordless phone, will I need to pay for a VOIP number?Will my internet work in a blackout if I power the router by battery, as I do currently?Alternatively, which VOIP, cordless phones wi...

Cloud Voice Express Base Station

At our business, we have two adjacent units, each with separate BT Broadband accounts. Both units utilize Yealink base stations for cloud voice services. The phones connected to these base stations are all located in the first unit, alongside one of ...

New connection to an office cabin

Hi there, we rent a yard and have just setup an office cabin at the site boundary. A BT line runs about 2metre away from the cabin and there is a pole about 6metres away. we want to get a permanent line rather than using a mobile internet connection....

Contacting someone in Tech Support at BT

BT have failed miserably in transferring our business line to digital, we have now been without a working phone for 3 weeks. In seem to have spent 2 hours most days going round in circles trying to find a UK based person who can help. I have been gi...

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