Recently moved from talktalk to bt, in early Feb. I requested they moved my number over as it’s a business number used on all packaging etc.
The number has never worked. Only the broadband works. No one mentioned during the transfer or by the installation engineer, that this would be a digital line. The engineer just said the line would work in a few hours.
I have spent countless hours on the phone getting absolutely no where. The call centre is in India. While they are helpful, I’m afraid they don’t know what they are doing and following a script. I have been sent a ATA adaptor after complaining to try with my existing analogue phones. Didn’t work. I was advised to purchase a yealink phone myself and again that didn’t work. The BT cloud app is also a joke, which doesn’t always work.
ive been promised an engineer visit and also another cloud phone, but it’s clearly a problem on the BT side and nothing to do with the equipment I have.
Reading on this forum, it’s looks like a huge problem for many businesses. I think this is frankly a disgrace and I would never have moved across to BT, if this was the case.
I’m aware these lines will all go digital by next year, but why do business have to suffer the problems in the meanwhile.
