Hi, i left BT broadband (a contract with PSTN and broadband + line FTTC, the PSTN was cancelled) for vodafone FFTP broadband + line a little over 2 weeks ago, and i assumed the transfer was complete as the broadband worked fine since activation and BT broadband went down the day before.
However, my BT account is still active and from the many calls and chats i had with BT sorting out the mess that was the old contract, the account will only close once the landline is ported as it is tied to the broadband or account. We don't really use the landline and don't even have a working handset at the moment but it's something that the business has had for many many years so we wanted to keep it. Now i wish i had just terminated the service and ported the number to a separate VoIP provider!
I was concerned there was something wrong with the porting because the BT account still hasn't closed. So i contacted both BT and Vodafone to work out what was going on and responses from both are contradictory. They both claim to have the number and BT says they haven't received a request to close account / port number while Vodafone says the porting was completed.
I tried ringing the landline yesterday and it said it was unavailable and to try again later or send a message. Once i spoke with Vodafone, they managed to configure the router and the dialtone was there. They also want me to plug in a handset to the router for some reason so i have ordered one to try before i contact them again so that i can check if the number is working or not.
I would really appreciate any advice regarding this as while i will continue to pursue this with both, and once i've tried the handset i will lodge a complaint with Vodafone, it means i'm paying BT unnecessarily for a service i'm not using and an expensive out of contract on at that.
Thank you
Edit: Spoke to Vodafone again, and they said the porting was successfully completed and they have the number and it is also on the bill. Does anyone know how long BT takes to close an account? It was quick when i terminated with a 30 day notice but it seems getting it done between providers / closing a whole account is slow? I'll have to try the handset and see.
