Phone line
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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Please confirm I'm keeping my phone number

I've signed up to BT Business  Full Fibre 150 Essential + Digital line with CVEI entered my business phone number during the order process and that I want to keep it. But there is no mention of my phone number in any correspondence since.I'm frighten...

Martdy by Member
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  • 2 replies
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Yealink t46u phone no service?

Hi just plugged in my Yealink t46u into the smart hub 3 I got an error message no service? with a red triangle warning says "default password in use" Bt instructions have no mention of what to do?Please help

BT let my number go when they were specifically told not to

I am at my wits end.  After having to move from plusnet business (as they were closing the business side)  I ended up with BT, big mistake.  After only three weeks of being with BT they let my Voice cloud express number go to another company.  After ...

WEBB by Member
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  • 9 replies
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Bt Smart Hub 3 Use old phone?

Hi We have just gone digital and the engineer has installed the new Bt smart hub 3 .Everything is working Ok But my father who is the main user of the phone cannot use it because he has bad eyesight and the buttons are to small..We would like to use ...

Recover range of numbers

Hello, we are a business trying to extend our existing DDI range.  The numbers we are seeking were used by a business on ISDN with BT business that were ceased several years ago, I’ve been told these go to quarantine/back to the provider of the range...

Digital Line Nightmare

I had a digital line installed by BT Business a week ago, I was promised it would be a seamless transition. BT took out a perfectly working analog line and left me with a phone unable to receive incoming calls! My business is 100% reliant on appointm...

NJB71 by Member
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Complaints email

Please can someone kindly advise me of the complaints email. Our services were suspended this morning for no reason, we have suffered significant loss of earnings due to this. Extremely disappointed. 

canceled Business contract

We  Recently  sold our Business we had phone line and broad band with BT FOR 15 YEARS LOYAL CUSTOMERS The new owners said they wanted to take over both phone line and broad band on day of sale we phoned BT My husband spoke first to tell the operator ...