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Frequently asked questions - Phone lines

How do I do proper telephone line checks?  Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.    How do I divert calls?  ...

BethM by • Administrator
  • 791 Views
  • 0 replies
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Digital Order Nightmare

I'm having the worst possible time with BT right now. Currently have phone and broadband for the business. Current contract has ended so phoned up to arrange for a new contract with a digital phone.First order was cancelled by Openreach since "there ...

daventd by • Member
  • 647 Views
  • 3 replies
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upgrading to fibre from copper lines

We are a small business and have existing copper lines.  Being pestered to change to fibre which we are now planning to do.  We have an existing telecomms provider (not BT) who have quoted me around £90/month for broadband with 2 x reconditioned hand...

No phone connection....again

Seems like Deja vu has struck its familiar cord again.. Just over a year ago,i walk into my office on a monday morning to the annoyance of no phone or broadband,no problem i thought, the very helpful Bt website will give me all the info i need and th...

Frequently asked questions - Phone lines

How do I do proper telephone line checks?  Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.    How do I divert calls?  ...

BethM by • Administrator
  • 791 Views
  • 0 replies
  • 0 kudos

BT disconnecting our business and losing our number

We've had the same phone number in our hairdressing salon for over 30 years. BT insisted on moving the service to digital. That was on 7 February and since that date we've had no working phone line and BT are saying our number was lost. They giving u...

How do you get BT to actually listen?

So I find out that BT have taken payment for a cloud based phone for Years. I have tried to cancel it at least ten times, each time I am told "dont worry it will definitely be taken off the bill next time" yet every month its back on the Bill.Are we ...

Cloud Voice Express

Hi all, I'm trying to find out how to use and how to assign one of our business phone numbers to Cloud Voice Express. I spoke to 3 different departments at BT today and nobody could help. I just need to know how to proceed once the app has been downl...

GAH1765 by • Member
  • 1968 Views
  • 5 replies
  • 0 kudos