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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by • Administrator
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  • 0 replies
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Yealink W73H no audio

Cloud Voice Express has given us faster wifi but I really wish I just had an old fashioned phone line still. It's been a lot of hassle getting the cloud lines working and the wretched tiny W73H handset still won't pick up audio. So we've gone from a ...

olyoly by • Member
  • 343 Views
  • 1 replies
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Need urgent help

My buisness phone line number hasn’t been ported to my voice cloud phone 1 week later calling 5 times a day and no help no management calls me back when they say they would customer service doesn’t help don’t understand Indian language and they don’t...

Cherysh by • Member
  • 1071 Views
  • 1 replies
  • 2 kudos

Porting number

My buisness contact num [REMOVED] has not been ported cloud voice I  have lost 3,000 in buisness ,now in week 2 no buisness, 50 calls to BT no one is sorting this urgent problem calls to India which I have no joy, Europe Scotland and Belfast I have c...

Cherysh by • Member
  • 449 Views
  • 1 replies
  • 0 kudos

Terrible Service

Help help help, 3 weeks and no phone line, on the phone most days, pulling my hair out, I get assured every day that it will be fixed, I don’t know where to turn. I’m fed up of having to phone up and having to take 30 mins to explain my situation and...

Cloud voice express not working

Hi, we have had to migrate from plusnet business to Bt broadband with phone supposed to be cloud voice express, was installed on 30-04-24, since then we have had no phones at a very busy time of year. I have made countless phone calls most days to re...

Digital BT

The phone line is not working and have lost many clients because of this. The BT team kick the bucket. How do you sort this situation? 

Amyyau7 by • Member
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Help trying to port away from BT

Hoping someone here might give me some insight.  We are trying to port out a large group of numbers and have been unable to get an official CSR.  We were provided an export from the GSIP portal by our Account Team to use in lieu of CSR.  This has cau...

digital line is not activated

I was suggested to have a digital line.The engineer came yesterday to install it. However the digital line is still not working. I have tried to phone order team and technical team. They both said they got no problem then kick me to each other.Some s...

Yealink phone on Cloud Voice Express FTTP line

We have FTTP, Hub 3 and 3 Yealink phones - reception on the handset units deteriorates over time to the point that there is tremendous crackling on the line - and inability to hear the other party. Before we had FTTP (we had FTTC) the same issue and ...

rob-SMR by • Power User
  • 607 Views
  • 4 replies
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When is 'automatic compensation' paid?

Hi all, Has anyone actually managed to get BT to live up to their own 'Code of practice' (Communications Providers’ Voluntary Code Of Practice For An Automatic Compensation Scheme) and received their Automatic Compensation? We've just had two lines d...