BT Business portal won't load web page

[JOC]

I've just had a cloud voice system set up following enormous delays.  Weeks ago the email said the cloud voice system was setup and I could just log in.  I keep trying to load https://businessportal.business.bt.com/ but it won't even open the page I just get a blank white page.  When I try to get my web browser to open it.    I therefore can't even check to see if I can log into the account let alone manage it.  Any suggestions would be welcome. 

[AlanM1]

Hi there, thanks for reaching out — and I’m really sorry you’ve had such a difficult start getting Cloud Voice up and running.
If the portal page is loading as a blank white screen, it’s often caused by cached data, cookies, or JavaScript being blocked. A few things you can try:
✅ Use BT’s main Cloud Voice Help page
This is the central hub for setup, troubleshooting, and access routes to the portal:
https://business.bt.com/cloud-voice-help/ [http://business.bt.com]
✅ Check the Cloud Voice portal guidance
This page explains how the portal works and how to log in for the first time:
https://business.bt.com/help/guides/guide-to-bt-cloud-voice/setting-up-bt-cloud-voice/bt-cloud-voice... [http://business.bt.com]
✅ Browser checks that often fix the blank‑page issue:
Make sure JavaScript is enabled — BT’s login pages won’t load without it. [businesspo...ess.bt.com]
Allow cookies for the site — blocked cookies can also prevent sign‑in. [businesspo...ess.bt.com]
Try a different browser (Chrome, Edge, Firefox) or use a private/incognito window.
Clear your browser cache and reload the page.
If after this you still can’t reach the portal, the support routes on the Cloud Voice Help page above will point you to guided setup, fault reporting, and step‑by‑step help.
Hope this gets you up and running

[JOC]

In the finish dialling 0800800156 as advised by the online chat person finally put me in touch with someone who was able to re-set things for me - from what they did I don't think I could have solved it without input.   The whole process has been nothing if not frustrating, perhaps now I am up and running it will be better.  However, thanks for the tips above.

[AlanM1]

Thanks so much for coming back with an update — I’m really glad you eventually reached someone who could get everything reset and working again. 👍

I completely appreciate how frustrating the journey has been, especially when it’s not something you could have fixed on your own. Hopefully now that things are up and running, the experience will be much smoother going forward.

If you ever need anything else, the Community is always here to help — and thank you again for taking the time to share your feedback. It really does help. 💙