BT Cloud Phone - Outbound ports to enable on Firewall

[Shefi]

Hello,

I tried enabling following ports on our firewall as per this KB (https://support.btcloudphone.bt.com/articles/RC_Knowledge_Article/8132?retURL=%2Fapex%2FSupportPorta...

BT Cloud Phone Meetings signaling	SIP/TCP	N/A	8801, 8802
BT Cloud Phone Meetings media	RTP/UDP	N/A	8801

But still couldn't make calls using the BT Cloud Phone.

Does anyone know which outbound ports we need to enable on the firewall to allow us to make/take calls on BT Cloud Phone? Thank you.

[BethM]

Hi Shefi,

I'm sorry to hear about the issues with your service.

Please can you send me a PM with some account information by heading to my profile and hitting "Send Message"? From there, I'll be able to get our Cloud team to look into this.