@MHarkin wrote:
Our receptionist is off on holidays and when callers select option 2 on our switchboard, it's not being transferred to other users under the overflow (006).
We're missing lots of calls and business due to this.
It was working and we haven't changed anything. The online portal shows it all set up correctly.
When the call rings out, the phone says Welcome to BT Call Minder...
Hello,
It appears the overflow group (006) isn’t triggering correctly when option 2 is selected, despite the portal showing the setup as expected. Since calls are diverting to BT Call Minder, this suggests the overflow isn’t active or reachable. Please check that all users in group 006 are logged in and available, and verify that the overflow routing is still linked to option 2. A quick reset or re-save of the configuration may also resolve hidden glitches.
Best Regards,
Kyla Ellis
