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Calls not transferring to hunt group when no answer

MHarkin
Member

Our receptionist is off on holidays and when callers select option 2 on our switchboard, it's not being transferred to other users under the overflow (006).

 

We're missing lots of calls and business due to this.

 

It was working and we haven't changed anything. The online portal shows it all set up correctly.

 

When the call rings out, the phone says Welcome to BT Call Minder...

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