Its seems we are not the only ones - having been sold a new Cloud Phone system by BT Local Business Southern Counties, our problems started immediately, taking months for even a install date. Since the first bills in June, we have been consistently overcharged, by thousands of pounds, which we have obviously not paid.
We now have collections and billings chasing, and each time we have to explain again, which elicits an apology, and a statement that this is being with dealt with by the local business team. Our account manager seems incapable of dealing with anything, is barely there, and never answers the phone. We have even provided all the bill reconciliation to show what needs to be done but to no avail, which is made all the more complicated by a refusal to re=issue invoices, but to give part credit notes. And to top all that off, they cut off our broadband last week, which entails yet another long winded discussion with someone who apologises and says it will be solved by someone else.
We can't spend any more time trying to sort the problem, and will be looking elsewhere. I wish you luck, but we are 4 months in, and still have no resolution. I should be amazed BT can function like this, but somehow I am not.
