Our vet practice recently moved from a regular BT phone line to a Cloud Voice Express line. We have 1 telephone number, 3 Yealink handsets, and the BT Cloud Voice Express App on the vet's mobile phone. Today I contacted both BT webchat and by telephone to query how to set up call diverts from a desktop PC, as following the instructions as per How do I divert calls on Cloud Voice Express? | BT Business was not working (manage Cloud Voice Express was not showing as an option in my account). I have been told that the only way to divert calls is via the Cloud Voice Express App on a mobile phone. Our issue is that this app is on the vet's phone which is taken on remote visits away from the practice and where on occasions there can be no phone signal or broadband. We also have the issue of when we have a locum vet in, how would calls be diverted. We had hoped to be able to divert calls as we had previously, with reception staff doing so (previously calling a phone number to set up a divert) using options on desktop pc but we have been told this is not possible. We asked about call diverting when moving from our phone line to a Cloud Voice Express line and were not aware of this restriction and change. Please can you provide clarification on why we cannot do so via the desktop and ideas of what other businesses are doing? Thank you.
