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Yealink W70 And hub

Oward
Member

February

Anyone got the password for the yealink w70s for cloud voice express and the pppoe user and password for the hubs? we are changeing hubs and i need to set the w70 on a static ip and change some dns setings

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2 REPLIES 2

BethM
Administrator
Administrator

February

Hi Oward

 

You will need to contact the technical support team for broadband for your PPPoE username and password as they are specific to your connection.


^BethM
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AlanM1
Administrator
Administrator

February

Hi there 👋

For security reasons, the SIP/Yealink admin passwords and PPPoE login details for Cloud Voice Express aren’t publicly shared. These are unique to each BT Business account, and the default device passwords are locked down to protect your service.

To get the correct credentials for:

  • Yealink W70B/W70S (admin login, provisioning, static IP setup)
  • Cloud Voice Express PPPoE username & password for Smart Hubs
  • Any DNS or configuration changes after swapping hubs

you’ll just need to contact the BT Business Cloud Voice Express Technical Team. They can verify the account and provide the exact details securely.

📞 Call: 0800 389 0537
(Option for Cloud Voice / Digital Voice / VoIP support)

They can also remotely push the correct config to the W70 base if needed.

If you’ve already got the service active, the PPPoE details and device credentials are tied to your BT Business account, so the team will be able to retrieve them quickly once verified.

You can also WhatsApp or Livechat with the team here: Get help with fixing a fault | BT Business

I hope this helps.

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