BT claiming I'm outside the UK when I'm not

[nigelindevon]

I keep being told when trying to use MyOffie services, having successfully logged on: "...we have restricted access to Manage services to locations outside the UK". Oddly enough that reads as if you can only do it from outside the UK but I think it means the opposite. Anyway, I am in the UK using a UK broadband service, so not using a VPN and never had a problem with any other service, including the regular My BT service.

[nigelindevon]

And needless to say, the support service is totally unhelpful!

[BethM]

Hi nigelindevon

I'm sorry this is happening, when you say MyOffice services do you have a Office365 subscription you pay for through BT Business?

[nigelindevon]

I only use it to manage a domain name and nothing else.  See attached and I get the "outside the UK" message when I click on "My Services" which I hope is where I'll find my domain.

[BethM]

Hi nigelindevon

How strange! Can you please send me a private message with your account details you use to manage this domain so I can look into this further for you?

[nigelindevon]

I must have used it OK in December 2023 to pay for my domain renewal. I checked with support chat today and they said I don't need to migrate as suggested on the attached page if I'm only dealing woth a domain name, but they couldn't help with the "out of the UK" issue.

[kelper]

And where is the domain name registered?  Does it have a .co.uk ending?  If you search on the IP you can find where many databases 'think' you are located.  

https://whatismyipaddress.com/ip-lookup