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How to use the BT Business Community Forum


New to the BT Business Community Forum? The forum is where members help each other and get the most out of our products and services.


Feel free to ask questions, exchange ideas and share your knowledge with other members. As an active member of the forum, you can build up your Kudos by posting useful information and answering questions. You can also have your questions answered by other members of the forum.


Our moderators keep an eye on the forum, and do their best to answer posts that haven't been responded to. If you have a complaint to make, we'd like to hear from you. If you want to report or track a fault, try our connectivity help centre. See what’s happening with any orders you place on the order tracker.


Visit our help pages which include useful articles, videos and step-by-step guides. If you need to contact us, we're available on live chat and Twitter.


We've put together a list of guidelines for all members of the forum:




Use a meaningful ‘subject’ line.


Pick a subject for your post that's relevant to the topic you wish to discuss.


Keep messages concise.


Shorter posts are more likely to be read. If you need to publish a longer message, use paragraphs to attract more thoughtful responses to your post.


Show appreciation.


If you find other members’ advice helpful, remember you can thank them by giving them positive feedback and Kudos.


Keep posts to the site on topic within threads.


Keep the subject matter around the original discussion for the post. Ignore posts that are off topic as we may remove them to keep the threads relevant.


Post new threads within relevant forum topics.


If you’ve got a subject to a post that doesn’t fit within the existing topics, please post your message in the Other products or general chat section.




Spam the forum with links to other websites.


We don't allow spam advertising of commercial sites, personal sites or unsolicited private messages by reference or linking. Linking to or referring to pages on BT websites is fine, as well as links to personal sites in a member’s signature. If you're unsure of what falls into each category, please ask a moderator first.


Use offensive or bad language.


Please treat all members with respect. This forum is meant to promote friendly discussion when exchanging views between one another.


Abuse others.


Don’t get into personal arguments with other members, and express your opinion with rational points. Always think about how others would react to your post. If anyone has an issue with a post, just report it to a moderator by clicking on the Options menu to the right of the post and selecting Report abuse to a moderator.


Post personal details.


Please don't post any personal information in any of the forums. This includes email addresses, other contact details and copies of private emails or messages. This includes the personal details of any BT employee. If a forum member asks for your personal details, please send a private message to a moderator for advice.


Post requests for BT to contact you.


Our social media complaints team monitors this forum, so please ask any questions. We'll try to answer your post in the forum, but we may also ask you to DM your contact details so we can speak to you over the phone.


If you don't agree with a specific decision from a team member, you must first send your complaint to that forum team member via a private message and wait for a response. Please consider that all team actions are usually considered final and aren't open to public scrutiny or debate. Abuse of the forum, forum members or the forum team managing it, is a breach of the guidelines.


Please familiarise yourself with the forum guidelines, our terms of use and the key take-outs of our terms and conditions. These keep our members safe and our community lively and engaging.


Thanks and welcome to the forum!


The Business Community Forum Team