ADSL2+

[jaipo]

I had a letter saying the exchange was being upgraded to ADSL 2+ on Tuesday 22 May, my connection did drop as expected and has reconnected at a slightly faster speed, not much though, was 7760K now 8032K. I have an ADSL2+ modem with latest firmware and was expecting a bigger jump than this?

Sam knows reckon I should get at least 11Mbps on ADSL2+ on my number.

Am I expecting too much?

J

[MHC]

Possibly ...

Although with 7700 on ADSL Max you will be close to the exchange and low attenuation so I would have expected a greater improvement too but there could be many reasons why you only have the small increase.

Can you access the router and post your line stats.   Sync, Attenuation and SNR for both up and down.

[jaipo]

Hi yup, here you go

[MHC]

For some reason I am only seeing a Yellow Triangle and not teh image - did you post correctly?    Or can you add teh detail as text,  or host the image on Photobucket or similar.

[jaipo]

DMT FwVer: 3.9.4.20_A_TC, HwVer:T14F7_5.0
DMT Status	Up
Operational Mode	ADSL G.DMT
Upstream	448 kbps
Downstream	8064 kbps
SNR Margin (Upstream)	19.0 db
SNR Margin (Downstream)	9.0 db
Line Attenuation (Upstream)	8.5 db
Line Attenuation (Downstream)	22.5 db

[MHC]

The Operational mode suggests you are still connected in ADSL mode (G.DMT).   

Have you requested that you are moved to ADSL2+?

With 22.5dB attenuation I would expect speeds to be well up at 18000 to 20000 kbps (18 to 20 Mbps) and for teh SNR margin to drop to 6dB.

[jaipo]

thanks for the insight I'll give them a phone.

cheers

J

[warriorfullight]

From 7760K to 8032K? That wasn't look too good. There must be a mistake. You have to better call them regarding this right away.

[OldWolf · Accepted solution]

Hi,

Jonesy spotted this one, and told me that you need to check if you've been put on a 'bulk regrade'.

What they do is move people over to ADSL2+ but leave them on their original speed and contract length, and they have to resign to get up to 20 Mb.

He had to do that with one of his lines.  I think he called Sales to do it, but he could have done it online as well.

Hope that helps.

Cheers.

Dave A