cancel
Showing results for 
Search instead for 
Did you mean: 

BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESS

cybercabz
Power User

 

i SWITCHED MY RESIDENTIAL LINE, WHICH I HAVE HAD FOR 6 YEARS NOW BACK IN DEC 14TH 09 TO A BUSINESS LINE BECAUSE WHEN I SPOKE TO A SALES TEAM THEY SAID I COULD HAVE AN ALL INCLUSIVE MINUITES CALL PACKAGE 5000 MINS LANDLINE AND 300 MINS TO MOBILE ANYTIME AND MY TOTAL FOR MY BILL WITH LINE RENTAL AND VAT WOULD COME TO  £45.14 PER MONTH.

 

THEN I RECIEVED A WELCOME TO THE SERVICE EMAIL BACK ON 21ST DECEMBER WITH THE ORDER NUMBER.

 

THE PROBLEM IS AND I HAVE REGRETED SWITCHING, EVERY STEP OF THE WAY AND IT HAS BEEN MAKING MY LIFE, A LIVING HELL, EVERY DAY WORRYING, AS I HAVE HAD NOTHING BUT HASSLE AND BT SENDING ME LARGE BILLS DEMANDING MONEY FOR PAYMENT OF PHONE CALLS,THREATENING TO CUT ME OFF AND RUIN MY ESTABLISHED BUSINESS, WHICH HAS BEEN BUILT UP OVER THE LAST SIX YEARS.

 

I HAVE HAD TO CALL BT NEAR ENOUGH EVERY WEEK NOW EXPLAINING ALL THIS TO THEM THAT I SHOULD BE HAVING A FLAT MONTHLY RATE WITH ALL INCLUSIVE MINS AND I SHOULD NOT BE PAYING INDIVIDUALLY FOR EACH CALL, WHICH IS WHAT I AM BEING BILLED FOR, BUT IT DOES NOT SEEM TO MAKE A LOT OF DIFFERENCE ,THEY STILL SEEM TO IGNORE THE FACT I SIGNED UP TO A ALL INCLUSIVE CALL PACKAGE,THEY JUST KEEP FILLING MY HEAD ON THE PHONE EACH TIME I CALL TO COMPLAIN WITH A REFERENCE NUMBER AND TELL ME TO IGNORE THE THREATENING BILLS AND LETTERS I KEEP GETTING BUT A WEEK OR SO LATER THEY SEND ME ANOTHER THREATENING BILL OR LETTER ,ONE THIS WEEK FROM THE CREDIT MANAGEMENT TEAM TELLING ME THEY ARE GOING TO CUT ME OFF UNLESS I PAY THE AMOUNT STATED,AND RUIN MY BUSINESS.

 

EACH TIME I HAVE CALLED BT TO EXPLAIN THEY TELL ME TO IGNORE THE LETTER AND TELL ME SOME ONE WILL CALL ME AS THEY HAVE NOTED ON THERE SYSTEM THERE IS AN ON GOING ISSUE.

 

NO ONE HAS CALLED ME AND THE PROBLEM WITH THEM STILL THREATEING ME HAPPENS EVERY WEEK NOW

 

IT WAS A WASTE OF TIME ME SWITCHING FROM A RESIDENTIAL LINE TO A BUSINESS LINE,I REALLY FEEL LIKE THEY HAVE CONNED ME,SOME ONE IN THE BUSINESS DEPARTMENT HAS A LOT TO ANSWER FOR FOR ALL OF THIS MAKING MY LIFE HELL,THEY NEED TO BE SACKED FOR THESE FALSE PROMISES I WAS MADE BACK IN DEC 09 ITS MAKING ME FEEL VERY ILL AND EFFECTING THE WAY IM RUNNING MY BUSINESS AND BELIEVE I AM IN NEED OF GOING TO MY GP FOR NOT FEELING VERY WELL THROUGH IT ALL.

 

I AM LOOKING FOR A WAY OR DEPARTMENT TO ESCALATE THIS NOW AS I REALLY NEED HELP AS THOUGHT I WOULD NEVER BE CONNED BY BT.

 

IF ANY ONE CAN HELP WITH ANYTHING I WOULD APPRECIATE IT.

 

CLIVE

 

 

www.cybercabz.com
20 REPLIES 20

laldog
Member

Hi clive I have also had months of problems with bt regarding business line switch over from res to busines, I have a direct contact number for BT Business Complaints if you would like it , message me in private and I will gladly pass it on to you .

In my humble opinion BT should make a number and a whole dept for this very purpose easily available. You try to get a contact from the BT website in fact any number that refers you to a person with the power to do something. Not the call centre staff reading a script,not the call centre staff who does nothing at all worthwhile but someone who can actually do something to help.