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BT Business broadband & 2wire wireless router help!

Kd
Member

on ‎02-01-2011 01:12 PM

Can anyone offer any help, I've got a wireless & wired network coming out of our BT Business hub 2700HGV (2Wire) however for some reason anything running on the wired network can't see any computers on the wireless network and vise versa? I've tried looking for supporting documents or through the settings but can't find anything. Any helps greatly appreciated. Thanks & happy new year.
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1 REPLY 1

Fiona
Grand Guru

on ‎05-01-2011 11:21 AM

Hi

 

I have spoken to the technical team and they have explained that home networking would be supported by the IT Support Management team, which is a chargeable team. They offer support on a wide variety of products and are a single point of contact for hardware, software, network, Wi-Fi and email issues.

 

If you make sure you have set up a network workgroup so that all of the machines on the network can see each other. Also, it is worth checking to make sure that the machines are connecting to the BTBusinessHubXXX network rather than the BTFUSIONXXX network as the fusion network operates on a different subnet.

 

I am sorry the moderators can't help further with this on the forum, but there may be other users who could offer some further suggestions if you don't want to talk to the IT Support Team. 

 

Kind Regards

 

Fiona

BT Business Forum Moderator


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