I wrote to the new Chairman Gavin Paterson asking if he was aware of our situation and have finally had a response from his office that he is aware but there is nothing they can do. It seems that BT have contractual problems that prevent them from offering the BT Sports service for use on business premises and had therefore decided that it will only be offered to residential customers. Their advertising and marketing department will address the incorrect advertising claims that this will be free to all BT Broadband customers, or even just UK Residential Broadband customers as currently stated. It will only be free to customers with a Residential Broadband package on a Residential line.
I have a Business Broadband package on a Residential line, so that counts me out then!
Rather bizarrely they suggested I move to Sky, this on the day that they were crowing how successful the new service was and how much market share they have taken from Sky, not for much longer if they continue to recommend that their long-term customers should change. Unfortunately the Sky Broadband service does not meet my requirements as otherwise I would.
I also question just how successful this launch has been, like many others I used the free access day weekend before last and note that they claim market share results based on viewing statistics including this period, so totally flawed, I question what their real market share is.
If a were a shareholder I would be asking questions of the new Chairman as to what action he intends to take regarding what is clearly a totally mismanaged new product launch, heads should roll!
As far as I am concerned this is the end of the matter, I can do without BT Sports and suspect that before long many others might reach a similar conclusion, especially once the charges kick in next year.
