Recently, the cabinet near where I live was enabled for BT Infinity. Just prior to the launch of this I ordered BT Infinity for my home on a 2nd line, a business line as that is what the company I work for will automatically provide for employees.
BT in their wisdom, downgraded the order to BT Total Broadband, WITHOUT informing us, and booked the install. Never mind the downgrade said the BT account manager and engineers, it's simply an upgrade to the service when Infinity is released for ordering when we queried the service being installed.
Now, a month after BT started taking the orders for infinity in my home area, I'm still stuck on 2mbps because BT say that my 2nd line is not in an Infinity enabled area. Either the engineers performing the installation or the subsequent fault finding after installation (crossed line at the exchange!) lied to me as they told me that the 2nd line was to the same cabinet as my first, or the line checker and details for my 2nd line are incorrect (wouldn't surprise me as it was insisting I could get up to 7.5mbps until the weekend past).
Having called the business fibre teams on a number of occasions now, I get the runaround with an eventual hang-up or 'disconnect' when being transferred internally. All I want to know of them, and hopefully the moderators here can help, is what cabinet my 2nd line is wired to, if not the same as the first. If it is the same as the first line, why can I supposedly get infinity on my 1st line (tied to another provider atm) and yet I cannot on the 2nd!
