Solved: Email not forwarding to alias

UK_Al · ‎10-11-2009

I have set up an alias "info@sisterkenny.net" for the website I am hosting through my primary domain, but test messages are not being forwarded from the alias address to my primary email account "myname@btconnect.com". I have checked the spelling several times, and sent test messages through a couple of different accounts. My primary email account is working.

I am wondering if this has something to do with zone configuration. BT allowed access to domain forwarding yesterday (Thanks Dave for your advice), but is there anything else I'm supposed to do?

cheers

Al

Fiona · ‎10-12-2009

Hi

I have spoken to the technical desk in regards to this issue. They were not able to test the account as you are forwarding emails away from BT. They have suggested contacting the technical helpdesk if you want this looked into so they can stop the forward and fully test the account.

Kind Regards

Fiona

BT Business Forum Moderator

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View solution in original post

Fiona · ‎01-12-2009

Hi

Have you managed to get this fixed?

Kind Regards

Fiona

BT Business Forum Moderator

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UK_Al · ‎04-12-2009

No, I set up a primary account for the sisterkenny website, so I didn't pursue the issue.

Allan

Fiona · ‎10-12-2009

Hi

I have spoken to the technical desk in regards to this issue. They were not able to test the account as you are forwarding emails away from BT. They have suggested contacting the technical helpdesk if you want this looked into so they can stop the forward and fully test the account.

Kind Regards

Fiona

BT Business Forum Moderator

Like this post, or any others? Please click on the star image on the left hand side if you do.
If you ask a question by putting up the first post in a thread and a follow-up post answers your question correctly, please let other Forum members know which post contains the correct answer by clicking on the 'Accept as Solution' button on the right hand side of the post.