Archive
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Wraps - a handy guide

Did you know we have created a number of self-help Wraps you can use? These are handy quick guides to bookmark:   Broadband and phone line How to fix your phone and broadband How to speed up your broadband How to stop your broadband dropping How to g...

BT2.jpg
BethM by Administrator
  • 2990 Views
  • 0 replies
  • 1 kudos

Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
  • 19394 Views
  • 0 replies
  • 1 kudos

Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
  • 7073 Views
  • 0 replies
  • 2 kudos

Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
  • 9649 Views
  • 0 replies
  • 2 kudos

Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
  • 21529 Views
  • 0 replies
  • 0 kudos

Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
  • 10309 Views
  • 1 replies
  • 0 kudos

Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

A_1.jpg A_2.jpg A_3.jpg A_4.jpg
Burkem5 by Guru
  • 30871 Views
  • 0 replies
  • 2 kudos

Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
  • 23460 Views
  • 0 replies
  • 0 kudos

Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

1.JPG IMG_0081.PNG IMG_0082.PNG IMG_0083.PNG
Burkem5 by Guru
  • 35376 Views
  • 1 replies
  • 2 kudos

Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
  • 13727 Views
  • 0 replies
  • 0 kudos

Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
  • 28157 Views
  • 8 replies
  • 0 kudos

Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
  • 11505 Views
  • 0 replies
  • 1 kudos

Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
  • 26919 Views
  • 3 replies
  • 3 kudos

MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
  • 9356 Views
  • 0 replies
  • 0 kudos

Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
  • 16605 Views
  • 0 replies
  • 1 kudos

BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
  • 287024 Views
  • 62 replies
  • 3 kudos

Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
  • 12992 Views
  • 2 replies
  • 0 kudos

Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
  • 8282 Views
  • 0 replies
  • 0 kudos

Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
  • 11990 Views
  • 0 replies
  • 1 kudos

Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
  • 297913 Views
  • 0 replies
  • 0 kudos

Old Wiring Configuration?

I've just moved into a 50 year old property, which reflects its age - especially as the former owners were in their 80s. The house is in a rural village location, and the copper wire arrives by overhead cables. I've recently received my broadband har...

KEM by Member
  • 6544 Views
  • 2 replies
  • 0 kudos

2 homepages?!

I have noticed that when I search for my site it initially opens as www.harlequincakes.co.uk. When I then click on the home button it changes to www.harlequincakes.co.uk/index.html. Does this mean there are effectivley 2 of the same pages and does th...

zoflora by Member
  • 6622 Views
  • 1 replies
  • 0 kudos

Home hub v.15 vpn

Hi Hoping someone can help me out with this!We have a Juniper SA700, clients login with windows 7 network connect vpn client.I have problem with one user connecting from home via his bt home hub v1.5His laptop works on another adsl line without a hom...

Joncvs by Member
  • 5778 Views
  • 1 replies
  • 0 kudos

Helping Hand and Technically

Dear Sales Team Can I just say what a refreshing change it has been dealing with you. Unfortunately, my previous experience with BT was very poor resulting in a formal complaint having to be made. Your predecessor failed to action our order for over ...

Change user of HTCS620 handset

I have just received an upgrade of my Old phone HTC S620 and now whish to use the old handset for a colleague . They have a suitable SIM. How do I set them up as a new user of my handset and remove my existing contacts and settings from the handset?

BT Business Infinity equipment versus BT Home Infinity equipment?

I want to upgrade my business BT ADSL connection to Infinity as it is now available to me. I note the hub provided for the business solution is LAN 10/100 and wireless up to 802.11g whereas if I go for the consumer residential solution, the hub is LA...

R5 by Member
  • 6952 Views
  • 1 replies
  • 0 kudos

Resolved! getting the www to work!

Hi can anyone help, using website pro to up load to the "Public" folder I cannot access the site unless I use the following URL: http://home.btconnect.com/thehopevalleylions.co.uk/ I need it to start: www.thehopevalleylions.co.uk. Any help would be g...

pete511 by Member
  • 7036 Views
  • 1 replies
  • 0 kudos

Group Voicemail - MADN Voicemail - 1572?

Please could group voicemail (or MADN number voicemail) be added as a feature as soon as possible! For some types of businesses, especially small businesses, this is a badly needed feature! There are many of my clients that want the function of 'exte...

BT Infinity IPv6, Got There In The End

Hi all, First of all, I apologise in advance if this post is loaded with jargon people can't understand. Feel free to move on; this post is for geeks who simply must have IPv6 support no matter what, yesterday. BT can (and should, dammit!) be deployi...

Won't let me change network

Hi all, I have been using the wireless network for ages, and I have just tried to add a new machine via the wireless network connection.It has automatically connected to BTOpenzone and will not let me disconnect from it, and won't search for other ne...