Hello there,
I have two telephone lines to my business, one for the phones and the other I'd like to use - and I advertise as the FAX lnumber. Sadly none of the fax machines I've tried will work, the line is fine, it's been tested but the machines won't work.
As we all know it is difficult to get anyone on the phone and then they just transfer you around for a bit and I've been trying to resolve this since June. I currently have two emailled complaints logged and a request to leave but still no contact. Incredible....Anyway
So I've come to the conclusion that it may be the Featureline - the dial 9 for an outside line, so do I need to configure the faxes to this service? And if so, how do I do that?
On Featureline, how do I change it to standard? I was not given a choice and feel I've been missold, frankly BT if your products don't work why should I honour the contract? I've a fair bit of expensive advertising advertising the business as **** *** **** TEL and **** *** **** FAX and BT's services just don't provide. Has anyone else set this up satisfactorily, hey I'd do you a free frame in exchange for a working fax!!
