Following discussions with a helpful BT agent he felt I had a mis selling complaint.
He filed an appropriate complaint re this asking for me to be contacted by the manager of the team.
No response was forthcoming.
So he filed another complaint to the individuals manager.
Again nothing happened.
So he then filed what I was told was an internal complaint - I have a IMP number. He confidently told me this would be dealt with within 72 hours but here's the telephone number of the team if not. He said there was nothing more he could do for me.
Therefore as a customer I was asked to follow up on an offical BT complaint procedure. Do they always ask customes to follow up on there compliant procedures?
Again nothing happened so I called the number and after a discussion agreed that this was the wrong number. I'd been given the number of the local franchisee yet it was part of BT that sold me the product.
However I was given an email address of the 'Centre manager' to follow this through by an employee of the franchise.
I emailed the person and 1 week later still no response.
My question is how do I pursue what I understand is an official compliant - the IMP number - if no one at BT is willing discuss it with me? Is this now one for the ombudsman? If you call the 'complaint' line I always end up with a sales person.
