Loss of email a/c

[AussieChick]

I have had my email address for about 10 years. I no longer have an account but retain the address. My husband also has a bt connect address, unfortunately he hasn't been able to access his a/c for 5 weeks. As we don't really have a business a/c but have the address, nobody seems able to sort this problem. 

[DaveA]

Hi,

Is the account still active?  Has it been migrated to Office 365?

There could be any number of issues, so I would advise calling the Helpdesk.

Dave