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Mail forwarding rules

moforum
Member

My email is set up to be forwarded to a different account but the messages remain on BT is there a way to have automatically deleted once they have been forwarded.  Any help much appreciated

3 REPLIES 3

Highlandfling
Member

Interesting one this isn't it?

 

Due to all the problems encountered with Office 365 (I started a topic on this back in May) I arranged to have all my email come via standard pop accounts linked to my website.

 

However I still get email sent to my old BT Connect addresses and I have been trying to forward these to my web mail service.

 

I cannot work out whcih way to set up the forwarding, from the BT email facility or from Office 365. Which ever way I try it I seem to keep getting duplicates of the same email or no forwarding. For example if I set up forward direct from BT I get the message forwarded by BT and then again by Office 365 so I end up with 2 copies. It seems that even when you set up forwarding from within BT it is still sending a copy to Office 365.

 

Setting up the forwarding from within Office 365 generally results in email NOT being forwarded and then it builds up unless I log in.

 

Cannot fathom it out at the moment. It really is a nuisance having to keep checking loads of email addresses, time spent and wasted that a small business owner does not have.

 

I have thought about ditching BT as my ISP but here in Highland land we don't have a lot of alternatives. All the other ISPs use BT's copper and from what I have heard if you have a problem with another ISP that is using Bt's copper then it takes ages to sort out.

 

Oh joy!!!!

daempii
Member

Sometimes, it really is a pain if it feels like you are in a somewhat remote area where there would be no other choice but to get use to what you have. Same with BT. I just hope they would upgrade to better.

Stephenc
Master User

Hi Moforum,

 

Did you set the mail forwarding up as a message rule within the webmail facility or have you tried setting this up via:

 

http://myoffice.bt.com under manage mailboxes?

 

Thanks,

 

Steve