Ordered BT Business Infinity

[Chrissykes]

Hi all,

As the title suggests I've recently ordered infinity, as part of the order I requested an installation date of 21st Novemeber and an AM slot, I've had letters and emails confirming this and the track my order has always shown this date from the moment the order was confirmed, but since then I've been contacted twice by BT saying the install date is 13th Novemeber, the first time I rang BT because the first contact was via text and a voice mail, so I rang them and the chap on the phone disappeared off came back and said yeah we can do it on the 13th, I explained I'd picked the 21st because it suited me much better so I didn't want change, he confirmed it would be done on 21st as asked, yesterday I get another call from a women at BT saying my installation was the 13th, I told her that I hadn't picked that date and a few days ago someone in the call centre and they assured me it was now set to the 21st, the lady then got off the phone to me as quick as she could.

The reason I'm posting is do I ring them tomorrow to double check out just assume that it's the 21st, my hub isn't even here yet, what I don't want is them trying to charge me £125 for not being in when it's their fault.

[Chrissykes]

Hi All,

I don't know if people who work at BT read these forums much I hope they do.

I'm really disappointed with BT and my order for BT Business Infinity, I've had 5 letters one on 30th October, 4th & 5th November then on 14th November, I've had 4 emails and a few text all confirming my installation date was 21st Novemeber, as in my first post BT tried to send someone on the 13th which I made efforts to stop this happening, plus my BT Hub 5 didn't arrive until 18th November so how they thought they could complete the installation I don't know, anyway I'm sitting here today 21st November the date BT have confimed many times in the letters, emails and SMS messages, and for some reason I thought I'd check the track my order and to my shock the install date has been moved to 27th, no communication from BT what so ever that this had changed.

I rang the call centre and the guy on the other end of the phone wasn't of much help, he just kept going on that I missed the booked appointment on the 13th and it's now been rebooked for the 27th and he could go right ahead and confirm the 27th's appointment no problem, I'd told him 4 times in the call I was going to be away in london that day so I can't be there, but he still wanted to go ahead and book it and when I again I can't be there on that day he told me the next appointment would be after this date, he's gone off now to see "what he can do" and said he'd ring me back in the next 2 hours, I suspect I wouldn't hear from them and I'll have to ring them again

I'm really really unhappy with BT, 1 they try and install a service to early, 2 they don't turn up on the date I asked for and promissed they would, and 3 I'm now wasting a day's holiday, I should be charging BT the £120 they would charge me for missing an appointment, I really feel like just boxing up the new hub sending it back and cancelling the order.

A communications company that clearly lacks the ability to communicate with their contractors and customers