Hi,
One of my clients who we provide IT support to have been having an issue with BT billing for the last 4 years and it is really damaging her business.
In 2009 there was some additional items on her bill that she did not request, she spoke to you and you said they would be removed. Since then pretty much every single month her line gets disabled as she 'has not paid' the bills.
To make matters worse there was apparently a 90 hour long phone call (from a broadband line!) that racked up a huge bill, my client phoned your billing team and spoke to Mark Cotton and this should have been sorted, but this is still a huge problem for her.
This is really upsettin and is not fair on her business or her staff, one of her staff actually handed in resigned this week as she spends more than half her time on the phone to BT.
PLEASE can someone help. We have spoken to EVERYONE at BT and it's still an issue. This is totally unacceptable and never expected from such a large established company like BT.
Regards,
James
