The BT hub was replaced with a second hub, however the same day after swapping it over we had the same issues of not being able to connect to web pages or receive/send email, yet the broadband and internet light on the router remained lit green, and line tests showed no problems. We had nothing but problems since being told that we had wiring upgrades in our local area and now we had to forget using our BT Versatility broadband module, and now we had to connect via a BT ADSL +2 router, which BT provided, but from then on we had problems for 3 months.
The fact this has come down to the router being the problem, after BT being very persistant this couldnt be the fault as they sent out a second unit and the fault was still happening, to then being told there was nothing more they could do was a complete joke. I am very dissapointed with BT and needless to say when the contract comes up for renewal, I will certainly be looking elsewhere. The main reason we have always stayed with BT, was the thought if we ever had a major issue, that at least BT would be able to sort it, which in this case they havent. It makes you wonder how many other people are having problems with the routers and are spending weeks contacting BT with faults, and here lies a solution that theres a potential major flaw with the outdated looking 2wire routers.
