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cancelling BT business broadband

plexus909
Member

on ‎03-07-2009 11:55 PM

Dear all,

I have this contract, for the next 24 months, moved home, the connection is poor, otherwise, it was great in my previous address.

Hope I could cancel this contract without paying the cancelation fees, as it will be the same as having this slow broadband in the moment.

 

Regards,

0 Kudos
1 REPLY 1

dave
Guru

on ‎04-07-2009 11:58 AM

You will need to contact tech support first and give BT the oppurtunity to fix it.

 

If it is deemed to be unfixable or they fail to fix it within a certain time period (14 days i think) then they will be able to cancel the contract for you.