eShop not opening correctly.

[fixmyplasma]

My domain: www.fixmyplasma.co.uk points at my eshop:

http://www.fixmyplasma.co.uk/epages/Store3_Shop2248.sf

However, using firefox you get an error saying the server is causing the browser to loop, IE8 just brings up page not found ...

I know it's not me, I have had 20+ calls from customers who also can't get on?

Tried contacting BT, no-one knows who to contact, it's been 2 days now and it's getting me down not to mention costing me money.

Can anyone help?

[dave]

Did you get it working as it seems to be working ok for me.

If not you can contact BT about it by going to http://btbusiness.custhelp.com/app/contact#s=ImNhdD0xOTk1LDIwNDd8Zm9ybV9zdGF0ZT0wIg..

[fixmyplasma]

It seems to work sporadically. works for some, not others. There is a DNS problem / server redirect problem somewhere.

Firefox this end says:

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

It's not working for me.

[eShopTeam]

Hello,

unfortunately I can not reproduce the error either.  It seems to work fine on every browser.

eShop Team

[dave]

Sounds like you have maybe set up the domain to forward to itself. This will usually be sporadic.

You should contact BT to have the domain settings checked out

[spank]

If it's any consellation I can see the problem.  The page did come up at first but the stylesheet was missing, when I refreshed it it went into this loop you where talking about.

But like Dave says it could be a configuration problem with the domain.

[fixmyplasma]

I haven't done anything with the domain, BT Domain team are unhelpfull as they do not do the domains for eShop.

No-one else knows who to talk to?

BT sent me here

[dave]

Fill in the email BT form at the following link and it should be looked at quickly:

http://btbusiness.custhelp.com/app/contact#s=ImNhdD0xOTk1LDIwNDd8Zm9ybV9zdGF0ZT0wIg..

Go for Domains and Hosting > General Enquiry

Message Edited by dave on 25-09-2009 12:12 PM

[orchie]

Hi,

It looks like you have had the same issue as this post http://btb.lithium.com/btb/board/message?board.id=Webhosting&thread.id=2861 according to BT's reply this has been fixed so everything should be back to normal.

[fixmyplasma]

Still not working for me. BT is "working" on it. The fault has been "escalated" to the eShop team?

So I'm told, I was also promised a phone call back with an update, but none so far....

I am beginning to give serious consideration to moving the whole site. 3 days at £*** per day in lost order alone.

Frustrated...