microsoft ip's inaccessible

[spiders-design]

I cannot access microsoft sites like microsoft.com. First to eliminate suggestions:

Not computer: tested on multiple computers

It is resolving correct IP from DNS server

Ping requests timeout on cmd

It has been happening for ages

I can access it through a proxy

I have rebooted router (and therefore got a new IP)

I have tried with Google DNS (what I was originally on) and BT assigned DNS (I changed to eliminate that as a possibility)

Anyone else having same problem and can BT sort it out. I would have used there live chat but the amount of details I have to dig up to start that just wasn't worth it.

[RichCreedy]

have you tried something like malwarebytes anti-malware, to make sure all the machines on your network havent been infected with something?

check the hosts file on your machines as well, it can be found 'C:\Windows\System32\drivers\etc' remove the quotes. it maybe that microsoft websites have been redirected to local loopback(127.0.0.1) so an entry may look like this

207.46.197.32 localhost

[spiders-design]

I have checked the hosts file. And the problem occurs on ipods, laptops and everything - they couldn't all have been infected.

[RichCreedy]

when you say you tried the bt dns servers, did you manually type them in or allow it to get automatically.

could you give us a clue as to what equipment your using?

[spiders-design]

I checked the automatically assigned DNS box. I have a netgear voyager 2100 connected to the phoneline with 4 PCs (2 desktops, 1 laptop, a mac) All computers have the same problem including ipod touches connected. I have a spare 2100 (although it crashes when 2 pcs are connected) that I can try to eliminate that possibility. The only thing I can think of is that because I have downloaded a lot from MSDN (I have an MSDN subscription and make use of it) BT have decided to block me from the site, If this is the case I would appreciate being told for starts and for seconds that is completely unacceptable for a Unlimited Business broadband package.

[RichCreedy]

i doubt bt would intentionally block microsoft websites, they may slow your connection if downloading a large amount of data over a month(currently 300 odd GB).

it could just be a dns problem on the bt network, they seem to be having a fair few problems recently

[Tracey]

Hi spiders-design,

Sorry to read about the problems that you are having.

Unfortunately this is not something our front line technical team can assist you with.

We do however have a IT Support Management team who would be able to assist you with this. As they are a IT Support team they are a chargeable desk. If you wish to call them you can contact them on telephone number - 0800 500 247.

Hopefully another forum user will be able to assist you with this.

Hope this helps

Tracey

BT Forum Moderator