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Phishing is a type of identity theft where scammers use online messages to appear as if they’re from a genuine company, to try to trick you into giving out private information.


Here’s some tips on how to spot a phishing email:

  • You should be wary of any email that asks you to verify personal or account information, such as bank details or login credentials.
  • Did the email come out of the blue?
  • If something seems too good to be true, it probably is.
  • Fraudsters commonly try to create a sense of urgency, so keep an eye out for anything telling you that you need to action quickly.
  • Check the spelling and grammar, does it seem off?
  • Check the links in the email by hovering over it but not clicking.


What should you do if you get an email pretending to be BT?

  • If you’ve only opened the email, forward it to and delete it.
  • If you’ve clicked on a link, opened an attachment, or entered any personal details, we recommend that you run an anti-virus scan before changing your passwords.

Got questions about phishing? Join in with the community here.