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BT Businness dashboard not working.

kelper
Super User

When I go to https://secure.business.bt.com/Account/Dashboard#/manage-broadband

it says, 'unknown hub' and 'broadband status unknown'.

I have asked to upgrade my profile to 'admin' and should receive a PIN in the post.

6 REPLIES 6

SamG
Administrator
Administrator

Hi Kelper. Is your online account linked to the billing account for your broadband service? 

kelper
Super User

Yes

SamG
Administrator
Administrator

Thanks Kelper. I'll need to get this raised with our IT team so that they can check why your hub and broadband service isn't linked to your online account. Would you be able to send me a private message as I'll need to take some account details before I can get this raised?

ThorntonT
Member

Your username. When your service was set up, your administrator or the Service Hub team will have given you your user name. Your company domain. This is typically your business domain name (for example: bt.com).Your password.

kelper
Super User

But I know my username and password!  Can you reread my question?  Anyway, it's being addressed by a forum mod.

SloanS
Member

Your username. When your service was set up, your administrator or the Service Hub team will have given you your user name. Your company domain. This is typically your business domain name (for example: bt.com). Your password. 

 

MyKFCExperience